All work
Mobility · Consumer app
Relay
Helping occasional riders choose the right route and recover quickly when plans change.
ROLE
Lead product designer
TIMELINE
8 weeks
TYPE
Illustrative project
01 / CONTEXT
The challenge
Transit apps are built around data. Riders are trying to make a decision. In the sample scenario, unfamiliar riders struggled to tell which route they could actually make and what to do when they missed a connection.
The route comparison surfaces departures, transfers, and walking time together.
02 / PROCESS
The approach
I designed the trip around three moments: deciding, departing, and recovering. A route comparison surfaced arrival time, transfers, and walking distance. During travel, the next action took priority over the rest of the itinerary.
The recovery screen gives riders a next step after a missed connection.
03 / IMPACT
The results
The prototype put the next departure and the cost of each transfer in one place. In the illustrative test, participants found a viable route faster and needed fewer backtracks.
−32%
time to choose a route
92%
task completion
Sample metrics for template demonstration