All work
Community · Service design
Common Ground
A volunteer scheduling concept that helps neighbors find opportunities that fit their time, interests, and access needs.
ROLE
Product and service designer
TIMELINE
6 weeks
TYPE
Illustrative project
01 / CONTEXT
The challenge
Volunteer opportunities were described differently across organizations, so a person often had to open several listings to find the location, access details, and time commitment.
Comparing listings shows how often time, location, and access details are missing.
02 / PROCESS
The approach
I organized listings around when, where, and what to expect. A shift detail page surfaced accessibility information and let volunteers review their commitment before signing up.
The shift detail puts the practical information volunteers need in one place.
03 / IMPACT
The results
The sample prototype made the first shift easier to choose and confirm. In the illustrative scenario, participants spent less time comparing opportunities and could identify the access details before committing.
−27%
time to choose a shift
88%
completed first signup
Sample metrics for template demonstration